STANDARDS

Our regulatory body is the Care Quality Commission (CQC). We provide our care according to the National Care Standards. These set out clear guidelines of what is required and expected from service providers (ourselves).  We recognise that these standards are for the benefit of our clients welfare and therefore we work hard towards achieving these standards


INSPECTIONS

(CQC) Care Quality Commission periodically check that we are meeting the standards. They make a full written report which becomes a public document. They publish their reports for the public. Please either request a copy and I will be happy to forward or you can look up our latest reports, which can be found at CQC

CQC Inspection Reports

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​Relatives told us their family members were happy living at Compass Care – South Park.

One relative said, "[Name of care worker] is fabulous with [name of person]." Another relative told us how the staffs' care, and attention had enabled their relative to begin walking again.

Following the inspection, the registered manager shared the following feedback received via email from a college tutor:

"Every time I have come to South Park to see the staff,  I have always had a warm welcome; both from all the staff and the service users too. The service users are a lovely group of individuals and you can see how happy they are with the care and support they receive from your hard working staff."

Extract from latest CQC report October 2019